location

All Areas

JOB DESCRIPTION

• Provide data and analytical support to the Employer Services team and other teams across the organization when needed.
• Data capturing – completion of trackers, HubSpot or updating critical partner information via portal as required.
• Support in building out reports, dashboards and analysis to enable business decision making.
• Perform data quality assessments across all partner data and their activities on platform.
•  Support business requests for mining and off-platform communication.
•  Perform activities as data stewards, working alongside the bigger data team to support business data requests and ensuring integrity of Harambee data.
• Drive specific requirements, and conduct trend analyses, across the full process from opportunity cards created to placements made on system.
• Provide administrative support where needed.
• Adherence to and delivery of campaigns and projects as per Employer Services requirements.
• Support with training of Employer Services team members on systems such as Excel and PowerBi, including analysis techniques to improve productivity.
• Commitment to and adherence to Harambee Values with a focus on the Harambee ways of work.
• Participation in meetings, briefings and learning and development interventions as required.
• Additional activities as determined by the Team Leader.
• Provide feedback and insights to leadership team to support ongoing business improvements.
• Other duties as needed to deliver results.

MINIMUM REQUIREMENTS

• Matric / Grade 12.
• Minimum 3 years’ experience in a Customer Service role.
• Minimum 2 years’ experience working on Microsoft Excel.
• Minimum 2 years’ experience in working with a CRM system.
• The ideal candidate can demonstrate the following essential skills:
  • Data Cleaning and Preparation.
  • Data Analysis and Exploration.
  • Creating Dashboards and Reports.
  • Data Visualization.
  • Confident in Excel, BigQuery, PowerBi and SQL.

COMPETENCIES

• Continuous Learning: Open, motivated, and proactive in seeking learning and development opportunities.
• Effective Communication: Delivers clear and impactful communication tailored to various audiences, utilizing multiple formats and tools.
• Results Orientation: Sets and achieves high goals, driving issues to closure with a sense of urgency.
• Problem Analysis and Resolution: Uses sound judgment to identify and solve problems effectively at Harambee.
• Teamwork and Collaboration: Actively participates as a team member, fostering strong connections with colleagues and stakeholders at Harambee.
• Customer-Centric Approach: Develops strong customer relationships and provides tailored solutions to meet their needs.